FAQ

FAQ

How long does shipping take?

US/Canada: 7-14 business days. UAE/GCC: 5-10 days. UK/EU: 8-15 days.

Where do you ship from?

From a network of warehouses in Asia, the US, and the UAE depending on your location and the product.

Is there a return policy?

Yes - 30 days, full refund of product price.

Can I cancel my order?

Yes, if it hasn't shipped yet. Email support@shoplumora.org within 12 hours of ordering.

What if my item arrives damaged?

Send us a photo within 48 hours and we'll send a free replacement.

Are your products safe / certified?

Yes. Silicone products are food-grade (FDA/LFGB). Beauty products are dermatologically tested.